Passionate technical writer with experience in end-user, API, and developer documentation.
Passionate technical writer with experience in end-user, API, and developer documentation.
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Documentation specialist with a demonstrated history of working in the software industry. Skilled in content creation, documentation strategy, and website maintenance. Media and communication professional with a Master of Science (M.S.) in Technical Communication.
Work experience
Work experience
Staff Technical Writer May 2021–PresentSalesforce Remote (Ferndale, MI)
Create end-user documentation for Identity products.
Technical Writer May 2021–March 2022Amazon Web Services Remote (Asheville, NC)
Create developer documentation for AWS applications (Amazon Linux 2022, NICE DCV).
Update and maintain HTML guides.
Documentation Engineer November 2018–April 2021Cherwell Software Colorado Springs, CO
Work with development teams in an Agile environment to documentation IT Service Management software.
Manage design projects, bug fixes, and new features on the documentation portal.
Maintain the docs-as-code tool chain to optimize performance and team efficiency.
Technical Writer January 2017–October 2018
Calabrio Minneapolis, MN
Created documentation for machine learning, analytics, and data visualization software.
Documented Linux and Windows server software installation processes.
Established a review process with dispersed development teams in Agile environment.
Wrote and maintained reference material, code samples, and tutorials for APIs.
Technical Writer September 2015–January 2017
Newscycle Solutions Bloomington, MN
Managed projects, created documentation processes, and presented changes to SMEs.
Created, edited, and maintained technical documentation for more than 16 new and legacy products.
Participated in software development scrums in an Agile environment.
Technical Publication Intern May 2015–August 2015
PTC Blaine, MN
Migrated, edited, and consolidated content for translation.
Edited XML for DITA in Arbortext.
Web Editor December 2014–March 2015
Catersource Minneapolis, MN
Created and edited content for catering industry magazine and cookbook.
Education
Education
M.S. Technical Communication (2018) Metropolitan State University, St Paul, MN
B.A. Journalism (2004) Lee University, Cleveland, TN
Skills
Skills
Core skills
Core skills
Content creation
Editing
Content strategy
Project management
Website maintenance
Tools management
Tools
Tools
MadCap Flare, Arbortext
Zoomin, Indesign
Confluence, Wordpress, Swagger UI
Git, SVN
Sharepoint, Salesforce
MS Office, macOS
Content topics
Content topics
Machine learning
Analytics and Data visualization
Platform structure
API
SaaS
ITSM
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